Refund Policy

1. Standard Refunds: You may request a refund within 14 days from the date you receive your order. To be eligible, the items must be in their original condition, with all tags attached, and unused. Items must also be returned in the original packaging along with any included accessories.

2. Non - Eligible Items: Final sale items, personalized or custom - made products, and items marked as “non - returnable” are not eligible for refunds.

1. Contact Us: First, send an email to service@ghppcs.com with your order number and the reason for the refund request. Our customer service team will respond within 24 hours and provide you with a Return Merchandise Authorization (RMA) number.

2. Return the Items: Once you have received the RMA number, please package the items securely and ship them back to the following address:

3. Refund Processing: After we receive and inspect the returned items, if they meet our return criteria, we will process your refund within 3 - 5 business days. The refund will be issued to the original payment method used for the purchase. Please allow an additional 3 - 7 business days for the funds to appear in your account, depending on your payment provider.

1. Exchange Availability: We offer exchanges for items that are in stock. If you would like to exchange an item for a different size, color, or style, please contact us within 14 days of receiving your order.

2. Exchange Process:

• Email us at service@ghppcs.com with your order number, the item(s) you wish to exchange, and the details of the replacement item (size, color, etc.).

• Our customer service team will confirm the availability of the replacement item and provide you with an RMA number.

• Return the original item(s) to our warehouse address (listed above) using the RMA number on the package.

• Once we receive and verify the returned item, we will ship out the replacement item as soon as possible. Please note that if the replacement item has a higher price, you will need to pay the price difference; if it has a lower price, the remaining amount will be refunded to your original payment method. Return shipping costs for exchanges are your responsibility, unless the exchange is due to our error.

1. Solution Options:

• Refund: We will process a full refund for the damaged or defective item, including return shipping costs if you choose to return the item.

• Exchange: If you prefer, we can send you a replacement item of the same product. We will cover the shipping costs for both the return of the defective item and the delivery of the replacement.

2. Timeframe: We will respond to your claim within 24 hours and work to resolve the issue as quickly as possible, usually within 3 - 5 business days.

1. International Orders: For international orders, please note that any customs duties, taxes, or import fees incurred during the return process are your responsibility.

2. Missing Returns: If we do not receive your returned items within a reasonable time (usually 10 - 14 business days after you have shipped them), please contact us with your tracking information.

3. Policy Updates: We reserve the right to update this refund and exchange policy at any time. Any changes will be posted on our website, and the “Last Updated” date at the top of this page will be revised accordingly.